Exin ITIL Continual Service Improvement

Posted filed under Exin ITIL.

  The Role of Measurement Measurement plays a critical role within ITIL®, both as a part of Continual Service Improvement, but also within Service Level Management and as an essential part of all processes. Measurements can be used for four basic purposes as shown below:

Exin ITIL Service Operation

Posted filed under Exin ITIL.

Service Operation   Overview The Service Operation phase of the Service Lifecycle is concerned with ensuring that services operate within agreed parameters. When service interruptions do occur, Service Operation is charged with restoring service as quickly as possible and with minimizing the impact to the business.   Business Value Service Operation is the only lifecycle… Read more »

Exin ITIL Change Management

Posted filed under Exin ITIL.

  Service Transition Processes  Change Management   Change Management is concerned with recording, evaluating, approving, testing, and reviewing changes to services, systems, and other Configuration Items.

Exin ITIL Concepts and Models

Posted filed under Exin ITIL.

Change Authority  In ITIL® the entity charged with approval of a Request for Change is called the Change Authority.

Exin ITIL Capacity Management

Posted filed under Exin ITIL.

Capacity Management

Capacity Management is concerned with ensuring that cost-effective capacity exists at all times which meets or exceeds the agreed needs of the business as established in Service Level Agreements.

Exin ITIL The RACI Model

Posted filed under Exin ITIL.

ITIL also utilizes the RACI model as a generic tool for reviewing and assigning four key roles to any important task or activity.