Posted filed under CompTIA A+.

Source Quizlet

 

What are three common problem areas with laptops?

  • Displays
  • Storage devices and RAM
  • Power and input devices

 

 

 

What are the three possible areas that a technician must check for printer errors?

  • The device
  • Cable connection
  • The computer to witch it is attached

 

 

What are some common causes of printer problems?

  • Loose cable connections
  • Paper jams
  • Equipment power
  • Low ink warning
  • Out of paper
  • Errors on equipment display
  • Errors on computer screen
  • Empty toner cartridge
  • Printer server is not working
  • The printer can not establish a connection to the wireless network

 

 

What are two probable causes of printer paper jams?

  • The wrong paper type is being used
  • Humidity causes the paper to stick together

 

 

 

What is a common cause of creases on paper when printed?

The pickup rollers are obstructed, damaged or dirty

 

 

What is the purpose of the first lab?

To reinforce your troubleshooting skills

 

 

What is the purpose of the second lab?

To reinforce your communication and troubleshooting skills with printers

 

 

What is the purpose of the third, fourth and fifth labs?

To reinforce your skills with printer problems

 

 

Define troubleshooting in the context of security

To be able to analyze a security threat and determine the appropriate method to protect assets and repair damage

 

 

What are some common causes of security problems?

  • The user account is disabled
  • The user is using an incorrect username or password
  • The user does not have the correct folder or file permissions
  • The firewall configurations are incorrect
  • The users computer has been infected by a virus
  • The wireless security configurations are incorrect on the client
  • The security configurations are incorrect on the wireless access point

 

 

 

What are some symptoms of malware infections?

  • Message MBR has been changed or modified appears at bootup
  • A windows 7 or windows vista computer starts with the error message “error loading operating system”
  • A windows 7 or windows vista computer starts with the error message “Caution: this hard disk may be infected by virus”
  • A windows xp computer will nto boot
  • A windows 7 computer will nto boot
  • Your contacts are receiving spam from your email account

 

 

What is the purpose of the first lab?

To test your troubleshooting skills with security problems

 

 

What is the purpose of the second lab?

To reinforce your communication and troubleshooting skills

 

 

What is the purpose of the third, fourth and fifth labs?

To rest you troubleshooting skills with security problems

 

 

What advanced troubleshooting topics were covered in this chapter?

  • Computer components
  • Peripherals
  • Operating systems
  • Networks
  • Laptops
  • Printers
  • Security

 

 

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Want more information on how to become CompTIA A+ Certified? Learn more!

 

 


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