Experis has partnered with several local integrators looking to fulfill HelpDesk positions! If interested in learning more about position openings, please e-mail Elizabeth at Elizabeth.Kiely@experis.com, or call 301-921-3630.

J-11-196-992
Must hold Secret Clearance from DoD. Work location is in Fort Belvior, VA

Under indirect supervision, the Secret cleared Intermediate Desktop Support Engineers role is to provide a single point of contact for end users to receive support and maintenance within the Regional Network Enterprise Center, National Capital Region (RNEC-NCR) desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners and Black Berries) to ensure optimal performance.

Experience/Knowledge:

  • Expert technical knowledge of PCs and desktop hardware.
  • Authoritative knowledge of current protocols, operating systems, and standards.
  • Windows 7 operation and software and hardware troubleshooting.
  • Working knowledge of AD, Server 2012, remote control tools and TCP/IP fundamentals.
  • Ability to operate tools, components, and peripheral accessories.
  • Proven customer service skills and effective time management, planning and organizing skills.

Education & Experience:

  • Bachelors degree in Computer Science, Information Assurance, Information Systems, or related is preferred.
  • A technical or vocational school diploma or work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
  • 3-8 years of experience providing IT implementation, troubleshooting, and maintenance support.
  • Expert-level skills in Service Desk operations.
  • Applicant must have and maintain at least one of the following Information Assurance (IA) certifications prior to beginning employment:
    • CompTIA Security+ CE
    • Higher certifications that meet IAT II and IAT III requirements are also acceptable. (Must be approved and verified by management.)
  • Applicant must also have the following Computing Environment (CE) certifications within 120 days from his/her start date:
    • MCSA: Microsoft Certified Solutions Associate
    • MCSA Windows 10 (70-697): Configuring Windows Devices, within 90 days