CompTIA A+ | Microsoft MTA O/S: MOD Advanced Computer Troubleshooting II

• Displays
• Storage devices and RAM
• Power and input devices

Troubleshooting

• The device
• Cable connection
• The computer to witch it is attached

• Loose cable connections
• Paper jams
• Equipment power
• Low ink warning
• Out of paper
• Errors on equipment display
• Errors on computer screen
• Empty toner cartridge
• Printer server is not working
• The printer can not establish a connection to the wireless network

• The wrong paper type is being used
• Humidity causes the paper to stick together

The drum is damaged

The pickup rollers are obstructed, damaged or dirty

To reinforce your troubleshooting skills

To reinforce your communication and troubleshooting skills with printers

To reinforce your skills with printer problems

To be able to analyze a security threat and determine the appropriate method to protect assets and repair damage

• The user account is disabled
• The user is using an incorrect username or password
• The user does not have the correct folder or file permissions
• The firewall configurations are incorrect
• The users computer has been infected by a virus
• The wireless security configurations are incorrect on the client
• The security configurations are incorrect on the wireless access point

Malware problems

• Message MBR has been changed or modified appears at bootup
• A windows 7 or windows vista computer starts with the error message “error loading operating system”
• A windows 7 or windows vista computer starts with the error message “Caution: this hard disk may be infected by virus”
• A windows xp computer will nto boot
• A windows 7 computer will nto boot
• Your contacts are receiving spam from your email account

To test your troubleshooting skills with security problems

To reinforce your communication and troubleshooting skills

To rest you troubleshooting skills with security problems

• Computer components
• Peripherals
• Operating systems
• Networks
• Laptops
• Printers
• Security