• MS Office Format:24 hours
  • ITIL Format: 16 hours
  • 77-726 (Word)
  • 77-727 & 77-728 (Excel)
  • 77-729 (PowerPoint)
  • ITIL Foundation Level

Have a Group? We’ll Come to Your OfficeWhen you have a group needing to learn, then onsite training at your office is definitely your best choice. By sending one of our instructors to your office you can eliminate travel costs for employees and get a fully customized class based on your specific topical needs.

MS Word

 

Level1: Introduction to Microsoft Word 2016

Overview:

Microsoft Word 2013 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun.

In this course, you will learn fundamental Word 2013 skills. You will start by getting acquainted with the Word user interface, creating a new document, and finding help. You will find, select, and modify text. You’ll format text as well as paragraphs, and add tables to documents. You’ll manage more complicated lists, and insert graphic objects. You’ll apply design and layout options to pages. You’ll check your documents for spelling, grammar, and other errors, and use other proofing tools to look up information. Finally, you’ll customize the Word environment to better suit your individual work habits, and learn additional methods of saving documents.

You will:

  • Identify the various components of the Word interface, create a new Word document, enter text into a document, save a document, preview and print a document, and search Help.
  • Navigate through a document to find and select text, modify selected text, and find and replace text.
  • Apply character formatting to text, align paragraphs using tab stops, display text as list items, control paragraph layout, apply borders and shading to paragraphs, apply text styles, and manage formatting in documents.
  • Insert a table into a document, modify the structure of a table, format a table, and convert text to a table.
  • Sort a list, renumber a list, and customize a list.
  • Insert symbols and special characters, and add images to a document.
  • Apply page borders and colors, apply a watermark, add a header and footer to a document, and control page layout.
  • Check spelling and grammar and use other proofing tools.
  • Customize the Word interface and use additional options for saving.

Course Outline: Please download PDF 

Prerequisites:

To ensure success, students should be familiar with using personal computers, and should have experience using a keyboard and mouse. Students should be comfortable in the Windows 7/8 environment, and be able to use Windows 7/8 to manage information on their computers.

MS Excel

]

 

Level1: Introduction to Microsoft Excel 2016

Overview:

The breadth of business, educational, and organizational information in existence today is absolutely staggering. Organizations the world over rely on this information to make sound decisions regarding all manner of affairs. But with the amount of available data growing on a daily basis, the ability to make sense of all of that data is becoming more and more challenging. Fortunately, the days of performing calculations and analyzing data on paper are pretty much gone. Imagine, if you will, having to calculate what percentage of your organization’s sales occurred in one small town in, say, Brazil. If your organization operates in multiple countries and generates billions of dollars in revenue annually, it could take a lifetime to isolate the exact figures you need and then compare those to the rest of your revenues. Who has that kind of time? This is exactly where the power of Excel can help.

Upon successful completion of this course, you will be able to create and develop Excel worksheets and workbooks in order to work with and analyze the data that is critical to the success of your organization.

You will:

  • Get started with Microsoft Office Excel 2013.
  • Perform calculations.
  • Modify a worksheet.
  • Format a worksheet.
  • Print workbooks.
  • Manage workbooks.

Course Outline: Please download PDF 

Prerequisites:

To ensure success, students should be familiar with using personal computers, and should have experience using a keyboard and mouse. Students should be comfortable in the Windows 7/8 environment, and be able to use Windows 7/8 to manage information on their computers.

MS Outlook

 

 

Level1: Introduction to Microsoft PowerPoint 2016

Overview:

Gone are the days of flip charts or drawing on a white board to illustrate your point. Today’s audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within Microsoft Office PowerPoint 2013, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will use PowerPoint 2013 to begin creating engaging, dynamic multimedia presentations.

Upon completing this course, you will be able to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations.

You will:

  • Identify the basic features and functions of PowerPoint 2013.
  • Develop a PowerPoint presentation.
  • Perform advanced text editing.
  • Add graphical elements to a presentation.
  • Modify objects in a presentation.
  • Add tables to a presentation.
  • Add charts to a presentation.
  • Prepare to deliver a presentation.

Course Outline: Please download PDF 

Prerequisites:

To ensure success, students should be familiar with using personal computers, and should have experience using a keyboard and mouse. Students should be comfortable in the Windows 7/8 environment, and be able to use Windows 7/8 to manage information on their computers.

ITIL

Overview:

The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid-1990s, ITIL has been generally considered a de facto international standard for IT Service Management.

The ITIL® v3 (version 3) Foundation is the newest entry level Certification Course for IT Service Management Best Practices. This is a summary course covering the latest overall refresh of Core ITIL best practices presented from a Lifecycle perspective. This course introduces the principles and core elements of ITIL Service Management (ITSM) based on ITIL v3.

Pre-requisite:

None. No prior knowledge of IT Management is required.

Course Outline: Please download PDF 

Who Needs to Attend:

  • Those who require a basic understanding of the ITIL framework
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.



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