Experis has partnered with several local integrators looking to fulfill HelpDesk positions! If interested in learning more about position openings, please e-mail Elizabeth at Elizabeth.Kiely@experis.com, or call 301-921-3630.

Must hold Secret Clearance from DoD. Work location is in Fort Belvior, VA

Under indirect supervision, the Secret cleared Intermediate Desktop Support Engineers role is to provide a single point of contact for end users to receive support and maintenance within the Regional Network Enterprise Center, National Capital Region (RNEC-NCR) desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment (including but not limited to PCs, laptops, printers, scanners and Black Berries) to ensure optimal performance.


  • Expert technical knowledge of PCs and desktop hardware.
  • Authoritative knowledge of current protocols, operating systems, and standards.
  • Windows 7 operation and software and hardware troubleshooting.
  • Working knowledge of AD, Server 2012, remote control tools and TCP/IP fundamentals.
  • Ability to operate tools, components, and peripheral accessories.
  • Proven customer service skills and effective time management, planning and organizing skills.

Education & Experience:

  • Bachelors degree in Computer Science, Information Assurance, Information Systems, or related is preferred.
  • A technical or vocational school diploma or work experience or industry certifications demonstrating technical proficiency may be substituted for education requirements.
  • 3-8 years of experience providing IT implementation, troubleshooting, and maintenance support.
  • Expert-level skills in Service Desk operations.
  • Applicant must have and maintain at least one of the following Information Assurance (IA) certifications prior to beginning employment:
    • CompTIA Security+ CE
    • Higher certifications that meet IAT II and IAT III requirements are also acceptable. (Must be approved and verified by management.)
  • Applicant must also have the following Computing Environment (CE) certifications within 120 days from his/her start date:
    • MCSA: Microsoft Certified Solutions Associate
    • MCSA Windows 10 (70-697): Configuring Windows Devices, within 90 days