The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid-1990s, ITIL has been generally considered a de facto international standard for IT Service Management.
The ITIL® 4 (version 4) Foundation is the newest entry level Certification Course for IT Service Management Best Practices. This is a summary course covering the latest overall refresh of Core ITIL best practices presented from a Lifecycle perspective. This course introduces the principles and core elements of ITIL Service Management (ITSM) based on ITIL 4.