Exin ITIL Capacity Management

Posted filed under Exin ITIL.

Capacity Management

Capacity Management is concerned with ensuring that cost-effective capacity exists at all times which meets or exceeds the agreed needs of the business as established in Service Level Agreements.

Exin ITIL The RACI Model

Posted filed under Exin ITIL.

ITIL also utilizes the RACI model as a generic tool for reviewing and assigning four key roles to any important task or activity.