Must hold Secret clearance. Work location Fort Detrick, MD
The Desktop Support Engineer reports to and provides daily hands-on, desk-side technical support to both baseline and fee-for-service clients of the Forest Glen Annex, an auxiliary location located in Silver Spring, MD to the Fort Detrick main post in Frederick. MD. This includes client hardware and software support. Some desktop support may be handled remotely through remote control software. The work involves planning and delivering customer support services, including installation, configuration, troubleshooting, customer assistance and/or training in response to customer requirements. Provides customer service, support, training and diagnostics to systems and software including productivity applications, Microsoft Windows operating systems, Scripting via PowerShell or similar scripting languages, IP protocols, Active Directory and equipment used in customer organizations.
Providing technical support to critical end-user issues in support of Army mission requirements on a 7×24 basis if required
CompTIA Security+ CE (copy of valid CompTIA certification is required prior to offer release)
Active Secret Clearance.