[bs_icon name=”glyphicon glyphicon-chevron-right”] The Role of Measurement Measurement plays a critical role within ITIL®, both as a part of Continual Service Improvement, but also within Service Level Management and as an essential part of all processes. Measurements can be used for four basic purposes as shown below:
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Exin ITIL Service Operation Processes
[bs_icon name=”glyphicon glyphicon-chevron-right”] Incident Management Incident Management is concerned with the rapid restoration of services and with minimization of impact to the business.
Exin ITIL Service Operation
Service Operation [bs_icon name=”glyphicon glyphicon-chevron-right”] Overview The Service Operation phase of the Service Lifecycle is concerned with ensuring that services operate within agreed parameters. When service interruptions do occur, Service Operation is charged with restoring service as quickly as possible and with minimizing the impact to the business. [bs_icon name=”glyphicon glyphicon-chevron-right”] Business Value… Read more »
Exin ITIL Change Management
Service Transition Processes [bs_icon name=”glyphicon glyphicon-chevron-right”] Change Management Change Management is concerned with recording, evaluating, approving, testing, and reviewing changes to services, systems, and other Configuration Items.
Exin ITIL Concepts and Models
[bs_icon name=”glyphicon glyphicon-chevron-right”] Change Authority In ITIL® the entity charged with approval of a Request for Change is called the Change Authority.
Exin ITIL IT Security Management
IT Security Management is the process concerned with the protection of IT assets (including services) from security threats.
Exin ITIL Concepts and Models – Change Types
[bs_icon name=”glyphicon glyphicon-chevron-right”] Normal Changes are changes which meet predefined criteria that qualify them for handling via the Normal Change Management process.
Exin ITIL The Four P’s of Service Design
The ‘Four P’s of Service Design’ represent areas which should be taken into consideration when designing a service.
Exin ITIL Capacity Management
Capacity Management is concerned with ensuring that cost-effective capacity exists at all times which meets or exceeds the agreed needs of the business as established in Service Level Agreements.
Exin ITIL The RACI Model
ITIL also utilizes the RACI model as a generic tool for reviewing and assigning four key roles to any important task or activity.
Exin ITIL Foundation Service Desk
The Service Desk provides a single point of contact between users and the IT organization.