Service Transition Processes
[bs_icon name=”glyphicon glyphicon-chevron-right”] Change Management
Change Management is concerned with recording, evaluating, approving, testing, and reviewing changes to services, systems, and other Configuration Items.
ITIL® reminds us that all changes involve risk. As such Change Management is largely concerned with managing risk associated with change.
The major activities which make up the Change Management process include :
- Recording of RFCs involves logging of the RFC in the Change Management system. Recording must include all details required to assess the RFC.
- Review of RFCs involves checking to see if the RFC is complete and free of obvious defects which would make it impractical or impossible to implement.
- Assessment and Evaluation of RFCs involves further review and consideration of the RFC, usually by the Change Advisory Board, for the purpose of determining the desirability and feasibility of the requested change.
- Authorization of RFCs involves identification of the appropriate Change Authority and the determination by the Change Authority to approve or deny the RFC.
- Planning involves identification and scheduling of the activities required to implement the change, including any testing which may be required to manage risk associated with the change.
- Implementation Coordination
- Review and Closure
**Source by wikipedia**
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